I wish I could, but my team moves fast - once an order is placed, I'm not able to make changes, cancel it or update the shipping address. Make sure everything looks right at checkout before you commit.

Uh oh. Send us an email ASAP at getnaked@frankbody.com with your order number and the correct address.

If your order hasn’t been processed yet, we may be able to update it. Once it’s shipped, we can’t redirect parcels.

Some of my products are vegan, but not all.

Check the product page for details. If you’re unsure, ask my team.

Of course.

I only test on babes. The willing human kind.

Many babes use my products during pregnancy. But if you're expecting, check with your doctor before introducing new active ingredients, especially acids or retinoids.

Depends how dirty you like to get.

Most babes scrub 1-3 times per week.
If you’re targeting bumps or rough skin, you can use it more regularly.

Nope.

My body scrubs are made for your bod.
Your face deserves its own routine.

Most products last 12 months once opened, 36 months unopened. Check the PAO symbol on your packaging.

Hotel Pink is my loyalty program.

Earn points every time you shop, leave reviews or complete challenges.
Then redeem them for discounts and rewards.

You earn points by:

• shopping
• leaving reviews
• adding photos or videos to review
• following my socials
• referring friends
• having a birthday (you're welcome)

You've got two options. Head to the Hotel Pink page, hit Redeem and copy your discount code to use at checkout. Or just log in and shop - you'll see your rewards at checkout and can apply them directly. Either way, the savings are yours.

Minimum spends apply: $40 for $10 off, $60 for $20 off, $90 for $30 off.

There are four tiers based on your lifetime spend: The Lobby (free to join), Pool Deck ($100+), Junior Suite ($350+) and Penthouse ($850+). The higher you climb, the more you earn per $1 spent — and the better the perks. Think bigger birthday vouchers, exclusive giveaways and VIP-only sales.

You bet. Make sure your birthday is saved in your account and I'll send you a voucher when the day comes. The higher your tier, the bigger the treat.

Send your referral link. If they purchase, they get a discount and you get rewarded. Everyone wins.

Loyalty rewards can't be stacked with other discount codes. One discount per order, babe.

Nope. Your points are yours to keep - no expiry date, no pressure. Something look off with your balance? Email getnaked@frankbody.com and my team will sort it out.

Check two things: you're logged in, and your cart meets the minimum spend for the reward you want ($40 for $10 off, $60 for $20 off, $90 for $30 off). Still stuck? Email getnaked@frankbody.com.

Nope. You can check out as a guest if you’re in a hurry.

That said, creating an account makes things easier next time. You’ll be able to track orders, save your details and keep an eye on your Pink points.

Easy. Head to the account page and sign up using your email address.

Once you’re in, you can track orders, manage your details and see your loyalty points all in one place.

Happens to the best of us.

Click “Forgot your password?” on the login page and follow the steps to reset it. We’ll send a link to your email so you can get back into your account.

Still stuck? Email getnaked@frankbody.com and we’ll help you out.

I like to keep things simple.

You can pay using major credit cards and other secure payment methods available at checkout. The exact options will appear when you’re ready to pay.

Usually it’s something simple - incorrect card details, insufficient funds or your bank blocking the transaction.

Double-check your details and try again. If it’s still not working, your bank should be able to tell you what’s going on.

If you need help, email getnaked@frankbody.com.