Shipping policy

Effective Date: 5th March 2026

Canada

This Shipping Policy applies to orders placed via our Canadian online store operated by Frank Body Cosmetics Ltd.

Order Processing & Dispatch

  • Orders are processed within 1–2 business days.
  • Orders are dispatched Monday to Friday, excluding public holidays.
  • During sale periods or peak times, dispatch may take up to 3 business days.
  • Once your order has been dispatched, you will receive a confirmation email with tracking details.

All Canadian orders are fulfilled and shipped from within Canada.

Orders are shipped via major Canadian carriers, including Canada Post.

Delivery timeframes below apply after dispatch.

Shipping Costs

Standard Delivery

  • $12.95 CAD
  • Free on orders over $80 CAD
  • Estimated delivery within 2–6 business days

Shipping costs are clearly displayed at checkout prior to order confirmation.

Delivery Timeframes

Delivery timeframes apply to most Canadian addresses.

Delivery to remote, rural, or northern regions may take longer.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier disruptions, peak periods, weather conditions, postal strikes, incorrect address information, or other circumstances outside of our reasonable control.

Duties & Taxes

All prices displayed on our Canadian store include applicable taxes where required by law.

Orders shipped within Canada are not subject to additional customs duties.

Risk & Responsibility

Risk in the products passes to you upon delivery to the address provided at checkout.

If you provide delivery instructions (including authority to leave), you acknowledge that parcels may be left unattended. frank body is not responsible for loss or theft once delivery has been completed in accordance with those instructions.

Tracking

Tracking details will be provided by email once your order has been dispatched.

Address Accuracy

Please ensure your shipping address is accurate at checkout. We may not be able to amend delivery details once your order has been dispatched.

frank body is not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact our Customer Care team at getnaked@frankbody.com as soon as possible.

We will investigate with the carrier and provide assistance in accordance with applicable Canadian consumer protection laws.

Consumer Rights

Nothing in this Shipping Policy limits your rights under applicable Canadian consumer protection legislation.